Returns will be accepted within 14 days from the date of purchase.
Special Orders and Custom Orders are final sales and not eligible for returns.
Returns of credit card purchases will receive refund back on the card with a 6% processing fee.
Cash purchases up to $100 receive cash back. Cash purchases over $100 will receive in-store credit.
Returned items must be in new condition; no cosmetic wear, visible use, nor functional deterioration.
Original brand tags/labels are attached. Bicycle Doctor reserves the right to charge a restocking fee of 20% for items without original packaging.
Proof of purchase with all returns, or Bicycle Doctor must be able to track original purchase through our shop purchase history.
Special cases will be considered for exceptions.